Complaints Handling Procedure

At Omeeto we strive to deliver the best service. If you feel we have let you down we would like to ensure your concerns are addressed and dealt with as effectively as possible.

If you would like to make a complaint please follow the Omeeto Complaints Procedure below;

  1. Speak to your agent.
    In order that your concerns are addressed as efficiently as possible we ask that you first raise them verbally with the Agent you have been dealing with.
  2. Escalate your Complaint
    You can escalate your complaint by putting your concerns in writing, either by email or post. Your complaint will be acknowledged and within three working days of receipt an investigation undertaken.
    We will respond to your written communication with the outcome of our investigation within fifteen working days.
  3. Refer to the Property Ombudsman
    If you remain dissatisfied, you may refer your complaint to The Property Ombudsman within twelve months for a review. Please note that the Property Ombudsman will only review complaints made by consumers.

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